PT Ferbe Berkat Teknologi

Data Fragmentation Across Platforms Hinders Decision Making

— Before using KANNA, what was the biggest challenge in tracking progress and issues in Ferbetech's technical projects?
Before KANNA, our main challenge was data fragmentation, both internally and externally. Reports from the field often came in via various platforms like WhatsApp or email, making tracking difficult. We often experienced difficulties synchronizing what was happening on site with the dashboard in the office. This condition sometimes caused delays in decision-making, especially when there were urgent technical issues that required
a quick response.
For a company like us that handles cybersecurity, network, and integrated security implementations, the speed and accuracy of information from the field are crucial. A single missed update could impact the project timeline and the quality
of deliverables.

More Structured Workflow — No More Scattered Tasks

— How does KANNA help organize your workflow and ensure all project tasks are clearly tracked?
The workflow becomes more structured because every progress can be immediately updated, complete with photos and notes directly from the site. This ensures that no tasks are "lost," and communication between project managers and field teams becomes much smoother.
We feel the most benefit when we are running multiple projects simultaneously. With KANNA, the progress of these projects can all be managed in one centralized dashboard or platform. Managers in the office no longer need to open multiple WhatsApp groups or scroll through emails to get the full picture. Key Features: Photo Management, Gantt Chart, Custom Reports, and Chat

— Which features are most helpful in ensuring the project is executed well?
The Photo Management and Gantt Chart features are crucial for us. In technical projects like ours, visual evidence is essential. With KANNA, we can document every stage of the installation or maintenance in a systematic and
organized manner. Furthermore, the Custom Reports feature allows us to produce professional reports for clients much faster than the previous manual process. We can customize the report format to suit each client's needs, and the data is directly
linked to field documentation, eliminating the need for manual copy-pasting.
KANNA's Chat feature also streamlines our coordination. We can create dedicated groups for each project, keeping team discussions focused and uninterrupted. Collaboration is smoother because everyone receives updates in one place, and conversation histories are maintained per project.

From Reactive to Proactive — Administrative Efficiency and Transparency Increased

— What's the most significant change in the way your team manages projects since using KANNA?
The most noticeable change is administrative efficiency and transparency. Previously, a lot of time was wasted just tidying up reports and weekly progress updates. Team managers had to collect data from various sources and then
manually compile it into neat reports. Now, everything is automated in KANNA. The office team can monitor project bottlenecks in real time, see where the process is stalling, and take immediate action. We can work more proactively, rather than reactively.
Beyond the internal side, this transparency also increases client trust. When clients ask about progress, we can provide accurate updates and visual evidence directly from the field.

KANNA as Part of Ferbetech Quality Standardization

— In closing, why is KANNA important for Ferbetech projects?
For Ferbetech, KANNA is not just a project management tool, but part of our quality standardization. In industries that demand high precision like cybersecurity and network solutions, every project must be executed accurately, well-documented, and auditable at any time.
KANNA is a digital partner that ensures our operations remain lean and professional. KANNA helps us ensure that no work details are missed. Now, we can easily monitor every data and process, so decision-making is much faster.
Going forward, we see KANNA will continue to be Ferbetech's project management tool. Not only for documentation and reporting, but also for building a knowledge base that we can utilize for future projects.

"KANNA is not just a project management tool, but part of our quality standardization. KANNA is a digital partner that ensures our operations remain lean and professional."
— Ferbetech Team