Transforming Operations from Manual Processes to a Centralized System Where Everyone Works on the Same Data with KANNA
Company Name
Watford Control X Edison
Number of Employees
X
Business Activities
Engaged in the business of trading backup power supply systems. X Engaged in the business of trading backup power supply systems.
Utilization Services
Watford and Edison operate in the business of buying and selling power backup systems, along with comprehensive After Sales & Service solutions. The company provides end-to-end services, from quotation and project management to post-delivery customer support.
Currently, the organization has approximately 50 employees. Its main goal is to standardize operations under a single system that ensures transparency and enables all departments to access the same real-time data. This enhances efficiency, reduces redundancy, and delivers a better customer experience at every stage.
Background and Effects of KANNA Implementation
Issue
Before adopting KANNA, the organization primarily relied on paper documents and Excel spreadsheets for cost calculations, planning, and project tracking. This resulted in complex and time-consuming workflows.
- Each meeting required preparing and printing large amounts of documents.
- Information was scattered across multiple channels, including paper files, phone calls, and chat applications.
- Communication required multiple steps—for example, when an employee was absent, work would immediately stall while others searched for information.
- Important documents and files were at risk of being lost or expiring, leading to frequent repeated data requests.
These challenges caused delays, disrupted workflow continuity, and increased the risk of errors—especially in sales and project delivery processes that operate under strict deadlines.
Key Factors for Implementation
Key factors behind the decision to implement KANNA included:
- A system that covers the entire workflow—from pre-sales to post-delivery
- The ability to track work at every stage and instantly identify where delays occur and why
- Reduced risk of penalties from late project delivery
Most Impressive Features
- Gantt Chart & Timeline – Everyone views the same project plan
- PO & Project Deadline Tracking
- Real-time visibility of project costs and profits
- Photo & Document Sharing – Organized file storage with instant search capability
- Sales Tracking – Clear separation between pre-sales activities and post-PO processes
- Reports & Dashboards – Easy to understand, enabling immediate executive oversight
Before making their decision, the organization had evaluated other systems but encountered issues with instability, complexity, and lack of comprehensive functionality. KANNA ultimately proved to be the most suitable solution for their operational needs.
Effects and Improvements
After implementing KANNA, the organization experienced clear improvements in efficiency, workflow continuity, and business decision-making.
- Data, documents, and photos are centralized in one secure location
- Both office staff and on-site teams can instantly access information via mobile devices
- Communication time has been reduced from hours to just minutes
- Fewer errors from outdated or duplicated files
- Ability to verify job creation dates to prevent misuse of old data
- Clear visibility of lost orders, enabling data-driven adjustments to sales strategies
Additionally, when an employee is absent, other team members can seamlessly continue the work without disruption, ensuring uninterrupted operations and consistent service quality for customers.
Person interviewed
Mr. Tanarat Smitiwitya and Mr. Piyapong Sasoontara
Executive Feedback
Management and staff share the same view: implementing KANNA has significantly elevated the organization’s way of working.
- Work processes are more systematic and less redundant
- All departments share the same timeline, reducing confusion and miscommunication
- Task tracking and handovers between teams are faster and more convenient
Executives can review real-time data and make faster, more informed decisions
Message to Organizations Considering KANNA
Mr. Tanarat Smitiwitya
Assistant Sales Manager
“If you don’t have a system yet, start now. Otherwise, your organization will continue operating without one.
Having a platform that everyone can access makes work clearer, more transparent, and more continuous.”
Mr. Piyapong Sasoontara
“Having a centralized system that everyone can access from anywhere
ensures that everyone works under the same plan and that information is not scattered.
If you are still working manually on computers,
KANNA is the solution that makes operations easier and more systematic.”
Future Improvements Desired for KANNA
- A dashboard to analyze Lost Jobs / Lost Orders
- A dashboard displaying % Progress of all projects to focus on those nearing completion
- More advanced analytical views to support future project planning and sales strategies
Article published on: March 5, 2026
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